Learning The “Secrets” of Technology

How Speech Recognition Software is Used

The world has witnessed numerous technological advancements. In just a few years, several innovations have been made to help ease operation and work in a number of areas. When it comes to technological advancements there are practically no limits. Today computers are very portable and affordable, and this makes it possible for a number of people to have one. There are different types of computers being used in a number of places. Computer programs require software to run, thus a number of software have been written to help create various uses for these computers. Some of the most interesting and helpful software used on computers are speech and voice recognition software. Some of the major uses of these software are discussed below.

Replaying Simple Information

Accessing of information is one of the most delicate things business owners need to consider when dealing with a client. Businesses that use speech recognition technology, manage to improve self-service, which increases client’s experience. This technology works great in instances where a client is not interested in speaking to an operator and in cases where there are few live operators. The voice recognition technology enables clients to input simple information such as their names, account numbers, and their needs. All this is done without necessarily having to talk to an agent on the other end.
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The technology make it possible for the user to come up with written information through speech recognition. Its ability to quickly produce the information makes it very efficient. Due to how fast the method is, it’s able to save on time compared to having someone type the information. Due to the heavy tasks that require transcription in large organizations such as legal companies, this technology is normally used. Not only is it fast and efficient, it can help these organizations save money because they don’t have to employ extra hands to type the information.

Helps to Control Calls

In an organization, the use of speech recognition can facilitate the steering of calls to the right departments. When a caller is put on hold, waiting to be directed to the correct department or office, they can get quite agitated. Speech recognition has the ability to find out what a call is about, take the client through any form of security checks, and then transfer the call to the appropriate destination.

Giving commands to Operate Specific Computer applications

Several computers are today capable of accepting certain commands to open or close applications thanks to speech recognition. This is a great feature that can help if one is performing a number of tasks, or for those who are disabled. AN example of such commands include GPS machines in cars or GPS on phone apps; in such apps once the command is made the computer responds by finding the location. Voice command technology is also employed in mobile phones to make calls and send messages among other things.